Privacy Policy for MENTR

This Privacy Policy explains how MENTR, an exam-based educational platform by Infonetics Technologies LLP, collects, uses, shares, and protects your information when you access our website and mobile applications.

Effective Date: 13 February 2026 Last Updated: 13 February 2026

1. Scope and Consent

By using MENTR services, you consent to this Privacy Policy. This policy applies to information collected through our website, web app, and mobile apps, and not to information collected through unrelated offline channels.

2. Information We Collect

We collect information necessary to provide and improve our services, including:

Account details such as name, email address, phone number, and login credentials.
Profile and learning data such as exam interests, progress, scores, and test activity.
Communication data when you contact support or submit feedback.
Technical data such as IP address, browser type, app version, device identifiers, and usage logs.
Transaction data when you make purchases, where applicable.

If specific device permissions (such as phone state for authentication flows) are requested in the app, we use them only for the stated purpose and as permitted by applicable law.

3. How We Use Information

To operate, maintain, and improve the MENTR platform.
To personalize learning recommendations, tests, and user experience.
To communicate important service updates, support messages, and relevant notifications.
To detect abuse, prevent fraud, and protect platform integrity.
To comply with legal and regulatory obligations.

4. Cookies, Analytics, and Similar Technologies

We may use cookies, local storage, and analytics tools to understand usage patterns, remember preferences, and improve performance. You can control cookies through your browser settings; however, some features may not function properly if cookies are disabled.

5. Sharing and Disclosure

We do not sell your personal information. We may share limited information with trusted service providers (such as hosting, analytics, communication, and payment partners) only as required to deliver services. We may also disclose data when required by law or to protect rights, safety, and platform security.

6. Data Retention

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and legal requirements.

7. Your Data Protection Rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, or portability of your personal data. We will process valid requests within legally required timelines.

8. Children's Privacy

MENTR is not intended to knowingly collect personal information from children under 13 without lawful consent where required. If you believe a child has provided personal information inappropriately, please contact us for prompt review and action.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. While we work to secure our systems, no method of transmission or storage is completely risk-free.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated effective date.

11. Grievance Redressal and Contact

For privacy concerns, rights requests, or grievance redressal, contact us at:

Infonetics Technologies LLP (MENTR) Room No 7L 4th Floor Crown Tower, opposite Head Post Office, Sakthan Thampuran Nagar, Thrissur, Kerala 68000 Email: info@infonetics.org WhatsApp: +91 8129810707